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Technical Support
Knowledgeable assistance helps you overcome technical issues fast so you can get back to what is important. Check out our online customer support portal for quick answers or review our full suite of support options below.Model Comparison
myMTS Portal
Benefits
- 24/7 access to select FAQs
- Access to several knowledge articles
Cost
None
Remote Technical Support One-Time Package
Benefits
- Up to 4 hours remote technical support via:
- Phone
- Access to myMTS customer portal
Cost
Per event
Remote Technical Support Plan
Benefits
- 12-month access to remote support via:
- Phone
- Access to myMTS customer portal
- See full set of FAQs and knowledge articles
- Ability to create and view support tickets
Cost
Annual
Entitled Technical Support
Benefits
- Priority support
- Access to Systems Integration Engineers and Engineering support
- Access to myMTS customer portal
- See full set of FAQs and knowledge articles
- Ability to create and view support tickets
Cost
Complimentary for customers with any of the following:
- Service Plan
- Software Support Plan
- Warranty
- Extended Warranty
Resources
Article
Introducing my.MTS.com
New customer portal provides up-to-date technical support in…
MTS Product Page
Software Support Plans
Stay current with software enhancements and updates.
Online Training
New Online Training Classes Available
Live, instructor-led introductory courses on our most common…
Article
The Case for Calibration
MTS calibration can help increase data validity and lab effi…
Get Support Now
WORLDWIDE:800-328-2255 - toll-free in U.S.
952-937-4000 - outside U.S.
email: tech.support@mts.com