Technical Support

Knowledgeable assistance helps you overcome technical issues fast so you can get back to what is important. Check out our online customer support portal for quick answers or review our full suite of support options below.
 
MyMTS Portal

Model Comparison

myMTS Portal

Benefits

  • 24/7 access to FAQs
  • Ability to create and view support tickets
  • Access to knowledge articles

 

Cost

None

 

Remote Technical Support One-Time Package

Benefits

  • Up to 4 hours remote technical support via:
    • Phone
    • Email
  • Access to myMTS customer portal

 

Cost

Per event

    Remote Technical Support Plan

    Benefits

    • 12-month access to remote support via:
      • Phone
      • Email
    • Access to myMTS customer portal

     

    Cost

    Annual

      Entitled Technical Support

      Benefits

      • Priority support
      • Access to Systems Integration Engineers and Engineering support
      • Access to all FAQs and knowledge articles in myMTS customer portal

       

      Cost

      Complimentary for customers with any of the following:

      • Service Plan
      • Software Support Plan
      • Warranty
      • Extended Warranty

      Resources

       
      Article

      Introducing my.MTS.com

      New customer portal provides up-to-date technical support in…

       
      MTS Product Page

      Software Support Plans

      Stay current with software enhancements and updates.

       
      Online Training

      New Online Training Classes Available

      Live, instructor-led introductory courses on our most common…

       
      Article

      The Case for Calibration

      MTS calibration can help increase data validity and lab effi…

      Get Support Now

      WORLDWIDE:
      800-328-2255 - toll-free in U.S.
      952-937-4000 - outside U.S.
      email: tech.support@mts.com