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Equipment Monitoring

Digital tools enable intelligent, efficient lab maintenance. The SmartService™ experience provides access to equipment maintenance records, calibration schedules and service records. MTS Echo® Intelligent Lab allows you to keep track of test and equipment status remotely, capturing real-time equipment diagnostic data for predictive maintenance and failure prevention.

Why It Matters

Increase visibility, reduce cost and improve uptime. See maintenance and calibration history at the test system or monitor equipment health from anywhere to keep a pulse on test operations.

How We Deliver

With the SmartService and Echo solutions, MTS provides insights to help efficiently monitor and maintain your equipment for optimal performance and uptime.

Equipment Monitoring Information

Transforming access to service information

With today’s technology, MTS provides a revolutionary way to access service history. As part of the MTS SmartService experience, you will receive complimentary tools to help you easily retrieve important service information about your test systems:

SmartTags - MTS field service engineers apply industrial-grade stickers to your test equipment. As we perform maintenance, repairs, calibrations and other services, we use the SmartTag as an identifier to store service history and reports.

SmartService Device - A complimentary tablet to keep in your lab and use to read the information stored on any of the SmartTags on your test equipment.

Without having to log into an online portal, you will be able to access up-to-date service records when and where you need them.

How it Works

An MTS field service engineer tags test equipment with a near-field communication sticker that has an embedded chip that uses the same type of technology found in mobile payment systems. This SmartTag sticker allows for quick retrieval of service information by “tapping” the tag with a SmartService device.

You’ll receive a free SmartService device (tablet) that runs the MTS firmware and kiosk app, so you can find service information on your tagged equipment. Optional companion apps for the SmartService device are available for iOS or Android on the App Store or Google Play Store as well as for desktop on Windows PCs.

Easily Access Service Records

With your SmartService device, you can walk up to any system with a SmartTag and pull up its entire service history. This simple, free and convenient way to track equipment service is all part of the MTS Service experience.

Address Equipment Health Issues

Your MTS field service engineer will log health issues, and you can use your MTS SmartService device to see them, ask questions if you’d like and proactively decide how to handle the issues.

Track Calibration Schedules

The MTS SmartService platform tracks calibration certificate expiration dates and can alert you when a new calibration is required. It also stores the calibration certificates for quick and easy retrieval.

Store Important Documents

Calibration certificates, routine maintenance reports, service visit reports and service history for any test system can be found at the tap of the SmartTag.

Interactive Routine Maintenance Reports

Not only does the MTS SmartService platform keep track of Routine Maintenance schedules, it also stores the detailed, interactive reports, complete with field service engineer comments. Within the report, you can tap on categories to see more information, and ask questions about individual items.

Repair History & System Manuals

If you’ve ever wondered about the repair history of a test system, you can now see that information within the Service History logs. You can also access the system manual to look for operational instruction or troubleshooting information..

Service Visit Reports & Lab Overview

Know exactly what was done to a particular test system just by tapping the tag, or review service history across the entire lab. Best of all, this modern way to access service history is free to you as an MTS service customer.

Data Security

The MTS SmartService platform uses NFC chips embedded within an MTS SmartService sticker to tag equipment. No service history data is stored on this NFC chip beyond a unique identifier.

The MTS SmartService customer tablet also has an AirDrop-like feature that pairs with the MTS field service engineer’s iPad to allow for a complete offline mode option (internet never allowed) while enabling support for firmware upgrade, software upgrades, and data backup. The tablet also uses Bluetooth Low Energy for device detection, secure Wi-Fi hotspot creation/connection, an communication via HTTPS over an industry standard 256-bit SSL-encrypted connection.

MTS SmartService™ Experience Brochure MTS SmartService™ Security Brochure

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